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FAQ

WHAT IS YOUR RETURN POLICY?

Due to the intimate nature of our products, all sales are final.

 

WHAT ARE YOUR SHIPPING COSTS?

We offer free shipping worldwide!

 

WHEN CAN I EXCEPT MY ORDER TO ARRIVE?

Please allow 3-5 business days for your order to process.  Once your order is processed, US deliveries can take between 9-18 business days and International deliveries can take between 2-6 weeks.

Please note that because we offer free shipping and our products are sent by a third party vendor, expected delivery dates are subject to change. For any questions regarding the whereabouts of your package, please contact the carrier directly.

 

HOW DO I TRACK MY PARCEL?

You can track your parcel on our website. Under the menu tab, click ‘Track Your Order’ and input your order number and ordering e-mail address.  Your shipping information will populate with the most current information available. 

Please be advised that recently placed orders may take up to 3-5 business days for your shipping information to become available in our system. Please be patient and check back again soon.

 

WHAT IF MY PACKAGE SAYS “DELIVERED” BUT STILL CANNOT BE FOUND?

We are sorry if you haven't received your parcel. We suggest taking the following extra measures to ensure your package was delivered successfully:

  • Search for a notice left by your local carrier
  • Look around the delivery location for your package (check all entrances)
  • Inquire with your neighbors or the tenants in your building who could have potentially accepted the package on your behalf
  • Some packages travel through numerous carriers which cause additional delays and/or inaccurate tracking information
  • Wait an additional 48 hours, in some cases packages may state they are delivered up to 2 days prior to arrival

If you still have not found or received your package, please contact your local carrier directly through their website or their customer service department.

 

WHAT SHOULD I DO IF I PROVIDED THE INCORRECT SHIPPING DETAILS? 

If you noticed that your shipping details are incorrect, please e-mail us at orders@shopqualities.com within 12 hours of when your original order was placed with your order number and correct and complete shipping address.  Please note that we are unable to revise your address once your parcel has been processed.

Please be advised that should your parcel be returned to sender, please note that we will be required to pass on a subsidized re-shipping postage fee of $5.99 (US).

 

WHAT SIZES DO YOU OFFER THE QUALITY BREAST LIFT SILICONE PUSH UP BRA?

The Quality Breast Lift Silicone Push-up Bra is offered in sizes A, B, C and D.  The bra is measured by cup size only - not band or bust size, so when choosing the best size for you, consider how much support you need or how much coverage you prefer.

We are hoping to carry additional sizes in the near future so if you currently do not see your size offered, please check back soon!

 

HOW MANY TIMES CAN I WHERE MY QUALITY BREAST LIFT SILICONE PUSH UP BRA?

With proper use, you can wear your bra up to 20 times! In order to get the maximum life out of your bra, we suggest the following:

  • avoid wearing make-up, lotion, perfumes, etc. over the chest
  • avoid wearing body piercings so the integrity of the bra is not jeopardized by a pull or snag
  • wash after each wear with water and mild soap (no chemicals)
  • keep the removable plastic film from the original packaging to place back on the adhesive when not in use
  • store in a cool, dry place away from light and heat

 

WHAT IS THE QUALITY BREAST LIFT SILICONE PUSH UP BRA MADE OF?

Our bras are made of a blend of spandex, rayon & cotton!

 

WHERE DOES YOUR PRODUCT COME FROM?

We deal with multiple vendors all over the world so we can offer you an array of products for the best value!

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept the following forms of payment: American Express, MasterCard, VISA, Discover, JCB, Apple Pay and PayPal.

 

CAN I RETURN OR CANCEL MY ORDER?

Unfortunately, due to the fact that our products are being shipped from a third party vendor, once your order is placed we are unable to issue any cancellations or refunds.

Under special circumstances, we will exchange any defective product/s with the same, identical item as long as it is in the original packaging.  This policy lasts 7 days from when your order was delivered.

 

WHAT IF I RECEIVED A DEFECTIVE OR INCORRECT ITEM?

We are terribly sorry if this has happened and would be more than happy to look into resolving this matter!  As soon as you discover any issues with your received product, please contact us immediately at orders@shopqualities.com.  Along with your order number, please provide us with photos or video of the defective or incorrect item.  We will review your e-mail and send additional instructions if needed.  Please be advised that we will only review orders within 7 days of when you received your original order.  If 7 days have gone by since receipt of your product, unfortunately we cannot offer you an exchange.

 

WHAT IF I ORDERED THE WRONG SIZE AND/OR COLOR?

Please notify us at orders@shopqualities.com within 12 hours of when your original order was placed by providing us your order number and confirm the intended size and color you were looking for.  Please note that we are unable to allow any amendments once your parcel has been processed.

 

WHAT IS PROPOSITION 65?

Proposition 65 (also called the Toxic Enforcement Act) requires the State of California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list is intended to help the residents of California make informed decisions about protecting themselves from these chemicals.

WARNING: Some products from our on-line store may contain chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm and may be included on the Proposition 65 chemical list.  If you need additional information to make your purchase, please email us at orders@shopqualities.com.

 

WHAT IF I HAVE A GENERAL INQUIRY? 

If you have a general question or concern, you can chat with a live agent between the hours of 8:30 AM and 5:30 PM  (PST), Monday through Saturday.  To do so, locate the widget in the lower, right-hand corner of our website and a customer service representative will be with you immediately!  Or you can e-mail orders@shopqualities.com and we would be more than happy to assist you with your potential or pending Qualities order!

 

WHY HAVE I NOT RECEIVED MY REFUND? (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account again.  If you still do not see your refund, please then contact your credit card company - it may take up to 7 business days for your refund to be credited back to you.  If you’ve done all of this and you still have not received your refund, please contact us at immediately at orders@shopqualities.com.

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